Refund policy

Refund & Return Policy

At Avelzari, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us so we can help.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging, where applicable.
Include proof of purchase or order information.

Items that are used, damaged, altered, or returned without the original packaging may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at avelzarii@gmail.com with:

Your order number
The reason for the return
Photos of the product, if the item arrived damaged or defective

We will review your request and provide return instructions if your return is approved.

Please do not send an item back before receiving return instructions from our customer support team.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We may request photos or other information to help resolve the issue.

If the issue is confirmed, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Refund Processing Time

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including personalized items, final-sale items, or products specifically identified as non-returnable on the product page.